EXCHANGE OF GOODS
To exchange a purchased product, please fill in the following form, which is available to download and print. Fill in the information necessary for the exchange and send it to us together with the product.
We will look at everything, put it in order and deal with it!
Download form WEDOS WebSite
RETURN OF GOODS
If you are returning goods, you don't have to worry about a lengthy process. We have a simple form for you to fill in the basic details and simply send the product back to us. The return period is 30 days from receipt, so you have plenty of time to think things over and prepare the product for its journey back to us.
The withdrawal form can be conveniently downloaded and filled in WEDOS WebSite Please send us the printed form together with the product.
We will be glad if you always pack the product carefully. This will prevent damage during transport and we will be very grateful!
To which address should I send the products?
HENTO.cz
Šárka Urbánková
73943 Staříč 291
CUSTOMIZED PRODUCTS
Are you the owner of a product that has been made or customized just for you? In the case of customised products, it is not possible to return them and withdraw from the purchase contract. These products are specific in their workmanship and created only for you. We firmly believe that you understand us.
PRODUCT WARRANTY
HENTO.cz products are made by small manufacturers from the EU. They pride themselves on careful selection of quality materials and precise workmanship. products are guaranteed for 24 months from receipt.
In case of a complaint, please send the goods to
HENTO.cz
Šárka Urbánková
73943 Staříč 291
together with a copy of the invoice and a description of the defect. Do not forget to include your contact details. As soon as the claimed goods arrive, we will solve everything in a flash by repairing or replacing them with a new piece.
You can read the complete terms and conditions HERE or contact us if you have any questions.
We are here for you!